Sympatea USA has a 100% guarantee on all our merchandise. We want to make sure that you are fully satisfied with your purchase and our service.

 

If you are not completely satisfied with your purchase, you can return unused goods within 30 days of receipt for any reasons and we will refund your money, minus shipping charges.  Returns after 30 days are subject to approval plus 15% restocking fee.

 

Returned products must be in their original condition and packaging.

 

We will refund shipping costs only if the return is the result of an error on our part. Any defective goods will be replaced at our cost.

 

Please contact us via email at returns@sympateausa.com to request a return authorization number (RMA). Please include your customer and order number so we can expedite your request.

 

Questions or Suggestions, please send questions or suggestions to customer service